Join us for an introduction to your Infor Support team! Learn how you can better utilize support, about tools and utilities available to you, and specific features in the product that you should be aware of. 

Time will be provided for Q&A so bring your questions. 

Specific topics will include:

• Overall Support Objectives / Goals
• Support Escalation Process
• Service Level Objectives w/ Development and Cloud
• Site Reliability Engineering (SRE efforts)
• Support Incident Rank Ordering
• Multi-Incident Management
• Ongoing Support (Global) Initiatives and Benefits