After years of focused development driven by close collaboration between Infor and TUG—specifically the Assembly and Service Group—Infor Service Management has reached an important milestone. Today’s ISM is stable, proven, and shaped largely by real-world user feedback.

Rather than introducing a long list of brand-new features, this session takes a step back to highlight the depth and capability that already exists within ISM.

In this webinar, we’ll explore:

- Notable features released in recent versions of Infor Service Management
- “Did You Know?” functionality that often goes underutilized
- Enhancements driven directly by customer requests and user experience
- Practical examples of how ISM supports service operations from day one

This session is ideal not only for existing ISM users, but also for companies considering or planning an Infor Service Management implementation. Attendees will gain insight into core functionality, real-world use cases, and the maturity of the solution—helping teams better understand what ISM can deliver from the start.
While there is still more work to be done, we invite you to help shape the future of Infor Service Management.

Join us for a practical, informative walkthrough of Infor Service Management as it stands today: mature, capable, and built around the needs of both current and future service organizations.