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TUG's Privacy Policy


TheUserGroup.org, or TUG, intends the information in this web site to be general information only and not a substitute for advice from a qualified professional. This web site may include links to other sites. Although we believe that they are of high quality, we do not endorse any linked site, its content or its owner and cannot guarantee the safety or privacy of any information that you provide to any linked site.

Privacy commitment

TUG is committed to ensuring your privacy when you visit our web site. Our commitment to your privacy encompasses the following areas:

Cookie use

Like most other web sites, we may pass "cookies" to your computer when you use the TUG website. A cookie is a message that your computer sends back to our computer each time that you visit our web site. Cookies enable us to customize your use of our web site based on your prior uses and on any information that you have voluntarily provided in previous visits. If you have given us a user name and password, your computer will remember it so that you will not need to type your user name and password every time you enter a section of our web site that requires them. Cookies cannot be used to learn any confidential or personal information that you have not already provided to us. Your computer will not receive cookies from any advertiser. You may set your browser to indicate when a cookie is coming in or to reject all cookies.

Information we gather online

We gather two types of information online:

  • Anonymous tracking information — This is an anonymous record of your visits to our web site in terms of your computer's numerical IP address, which does not include your name or any other personally identifiable data. This anonymous data informs site administrators about which parts of the web site users are visiting and thus helps us to improve the site. While your session may be tracked, you remain anonymous.
  • Volunteered information — The only personally identifiable information that we gather is information you choose to provide while using our web site. TUG may use the information that you voluntarily provide us to provide you with information about TUG membership, education and benefits or to fulfill any requests that come through the web site.

No sales or rentals of information

We do not sell or rent your information to anyone.

Limited sharing with non-affiliated parties

  • We may share your web-volunteered information with non-affiliated third parties that provide services to us or work with us. We do that only as permitted by law and only so that the third party can carry out its contract with us. We require each of them to contractually promise to use the information only for that purpose and to keep it confidential.

Disclosures that you request or the law requires

We will release your web-volunteered information at your request or if we are legally required to do so.

Comprehensive privacy policy

Web sites covered

This Privacy Statement covers the information practices of TheUserGroup.org, Inc., including: http://www.theusergroup.org and http://tugconnects.force.com (collectively referred to as TheUserGroup.org's Web sites” or “TUG's Web sites” or "The Association's Web sites).

TheUserGroup.org's websites, collectively called TUG’s websites are designed for public use and as such abide by the Privacy Statement outlined on this site.

This Privacy Policy Agreement shall apply to TheUserGroup.org, Inc., and thus it shall govern any and all data collection and usage thereof. By using www.theusergroup.org or our logging onto our online membership portal, tugconnects.force.com, you are  consenting to the following data procedures:

Collection of Information

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is TUG's intent to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

TheUserGroup.org may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of possible events, products and/or services that may be available to you from www.theusergroup.org.

TUG may also ask you to complete surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

TheUserGroup.org does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

TheUserGroup.org may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon TheUserGroup.org and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of TheUserGroup.org; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.theusergroup.org and/or tugconnects.force.com and/or the general public.

Public and private forums

TUGconnects.force.com provides members-only forums for members to communicate with one another. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit the forums, and may be used to send you unsolicited messages. TheUserGroup.org is not responsible for the personal information you choose to submit in these forums.

Children Under Age of 13

TheUserGroup.org does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue email communications from our website please click here If you wish to unsubscribe or opt-out from any third party or affiliates' websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. TheUserGroup.org does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.


TheUserGroup.org shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, TheUserGroup.org is a licensee of TRUSTe. The website is also secured by VeriSign.

Furthermore, in an effort to comply with international data protection standards, our website has been certified by the Department of Commerce's United States and the European Safe Harbor Framework in an effort to further protect our international users and members. A copy of our certification can be located HERE.

Changes to Privacy Policy Agreement

TheUserGroup.org reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.theusergroup.org, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time TheUserGroup.org decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: gbrown@theusergroup.org

Telephone Number: (410)543-2158

Physical Mailing Address:


1147 South Salisbury Blvd, Unit 8-162 Salisbury, Maryland 21801


                   TheUserGroup.org 1147 South Salisbury Boulevard Suite 8-162 Salisbury, Maryland 2180 Tel: (410) 543-2158

                     ©TheUserGroup.org All Rights Reserved

TUG has a formidable online portal presence that provides it's members access a wealth of knowledge from other users.
TUG has a formidable online portal presence that provides it's members access a wealth of knowledge from other users.
TUG has a formidable online portal presence that provides it's members access a wealth of knowledge from other users.
TUG has a formidable online portal presence that provides it's members access a wealth of knowledge from other users.
TUG has a formidable online portal presence that provides it's members access a wealth of knowledge from other users.